Returns & Exchanges

At Simple Bike Store, we want you to be fully satisfied with your gear. If your new equipment isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Carefully pack your items in their original packaging, ensuring all tags, manuals, and protective materials are included to maintain eligibility.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund or ship your exchange item within 5-7 business days.